Refund policy

REFUND POLICY
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TreulogyAI
treulogy.com
Operated by: Common Sense Goods Inc.
Last updated: July 2026
Version: 2.0

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OUR APPROACH TO REFUNDS
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We understand you may be going through a difficult time. If something isn't right with your purchase, please reach out and we will do everything we can to help.

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BEFORE YOU GENERATE YOUR FIRST TRIBUTE CONTENT
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If you have purchased TreulogyAI but have not yet generated any tribute content — including if you choose not to consent to AI processing at the acknowledgment screen — you are entitled to a full refund.

Contact us at legal@ treulogy .com within 7 days of purchase and we will process your refund within 5 business days, no questions asked.

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AFTER YOUR FIRST TRIBUTE CONTENT IS GENERATED
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Once any tribute content — eulogy, obituary, funeral program, or social post — has been successfully generated, the Service has been delivered. We handle post-generation refund requests on a case-by-case basis and will always work with you to find a fair resolution.

We will consider refunds in circumstances including:

- A technical failure prevented content from being generated and we were unable to resolve it within a reasonable time
- The output was materially defective in a way that made it unusable
- You experienced a significant service issue during your session

We review every request individually and aim to be fair. If you are unsatisfied for any reason, please reach out — we would rather resolve things amicably than leave a customer unhappy.

We are generally unable to offer refunds where:
- Tribute content was successfully generated and delivered
- The concern relates to the nature of AI-generated content generally rather than a specific service failure
- The request is made more than 30 days after purchase

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TRIBUTE STORAGE EXTENSIONS
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Free annual renewal: No charge applies, so no refund is applicable.

Paid lifetime archive ($19.99): Refunds on paid storage extensions are available within 7 days of purchase if no additional content has been generated during that period. Contact us at legal@ treulogy .com to request a refund.

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SERVICE OUTAGES
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If TreulogyAI is unavailable due to an outage or technical issue and you are unable to access the Service, please contact us. If we are unable to restore your access within a reasonable time, you are entitled to a full refund regardless of whether a eulogy has been generated.

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HOW TO REQUEST A REFUND
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Email us at legal @ treulogy .com with:
- The email address used at purchase
- Your order number if available
- A brief description of your concern

We will respond within 5 business days. Approved refunds are processed back to your original payment method within 5–10 business days depending on your bank or card issuer.

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QUESTIONS
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legal@ treulogy .com
Common Sense Goods Inc.
Suite 129, 440-10816 Macleod Trail
Calgary, Alberta T2J 5N8, Canada

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